Subscription FAQs

 

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When will I get my first order?
At Caravan roast days are Monday through Friday. All orders placed before midnight the day before will be processed and dispatched via your chosen delivery method on the roast day (this includes all gift subscriptions). Under the current circumstances there may be cases where coffee is roasted on a Friday and shipped out on Monday.

 

Can I pause my subscription?
Yes you can pause your subscription by logging into your online account and accessing your subscription portal. If you are having difficulty accessing your account please contact us at orders@caravancoffeeroasters.co.uk and a member of our team can help.

 

Can I change my coffee subscription?
Yes, if you are a subscription customer you can log into your online account  and change your subscription to any of our coffees that we have available (please note some of our coffees change due to products being seasonally sourced).

 

How do I cancel my subscription?
If your tired of caffeine, need a break or just want to try something else you can cancel at any time by logging into your online account. Alternatively you can drop us a line at orders@caravancoffeeroasters.co.uk if there is something that we can assist you with!

 

What does roaster's choice mean?
The roasters choice is carefully selected, freshly roasted, seasonally sourced coffee from some of the world’s finest producers. These coffees are chosen by our Head of Coffee, so you are in good hands to make a delicious brew! We offer an espresso and filter roast, so if you are a coffee enthusiast or you are looking for variety then this one’s for you!

 

I haven’t received my order what should I do?
If for any reason you have not received your order then please contact us at orders@caravancoffeeroasters.co.uk.

 

Can I return my order?
We accept any returns of equipment, merchandise or faulty goods purchased from our online store. All damaged equipment or merchandise must be returned to the following address, unused and in original packaging.

 

Lamb Works, North Road, London, N7 9DP.


Returns of any products must be made within 14 days of purchase. In regards to coffee orders, we must reiterate that coffee is a consumable product so we can only replace or refund coffee if its faulty or you are unhappy with your order. If you have any queries please contact us on orders@caravancoffeeroasters.co.uk which will be assessed by our customer services team.

 

How do I update my payment details?
You can change or update payment details by logging into your online account.

 

How do I update my address?
You can change or update shipping details by logging into your online account, if you have already had a shipping confirmation email and you haven’t changed your address please contact us on orders@caravancoffeeroasters.co.uk.

 

How do I give you my thoughts about the coffee?
We love to hear your feedback and have a team of quality control experts who brew all our coffees in a variety of ways to check for quality and taste. If you have a minute you can let us know what you think by visiting our Trustpilot page - good or bad please let us know!

 

How do I get in touch with you?
For any queries or questions please contact us via orders@caravancoffeeroasters.co.uk and a member of our team will be in touch.

 

 

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