If for any reason you aren't satisfied with your order, please contact us at email@example.com and a member of our team will look into this for you.
Coffee / Food
We roast all of our coffee to order to ensure freshness for delivery of your purchase. For all coffee and food items, we cannot accept returned goods due to their perishable nature. If you are dissatisfied or if there is a problem with your order, contact us within 7 days of receipt of your order. Caravan will then investigate the issue and remedy the situation either though the delivery of a replacement or a refund of the purchase price.
Gear / Merchandise
If you are not satisfied with the items purchased or if an item has arrived damaged, you have 28 days inform us of the issue by email. Caravan will then investigate the issue and will contact you to remedy the situation either though the delivery of a replacement or a refund of the purchase price and collection of goods received. Items that are returned electively without existing issue of condition or functionality on delivery, must be returned unused, undamaged, and in their original packaging, with all parts and documentation included, in full sellable condition.